Returning Your Emblique Treasures

Return Window

Hey there, friend. I get it—sometimes things just don’t work out. You have 30 days from the date of delivery to return your Emblique items. This is in line with the FTC Mail/Internet/Telephone Order Merchandise Rule, which helps ensure you have enough time to really enjoy your new dinnerware. Just remember, the clock starts ticking once your package arrives at your doorstep. So, if you need to send something back, don’t hesitate to reach out within that window!

How to Initiate

Ready to start your return? It’s as simple as sending us a quick email at [email protected]. Just let me know what you’d like to return, and I’ll guide you through the process. I want to make this easy for you. You’ll receive a return authorization, along with instructions on how to send your items back. Please keep in mind that items must be unused and in original packaging to qualify. I’m here to help, so don’t hesitate to ask if you have questions along the way.

What’s Returnable

Now, let’s talk about what’s returnable. If your dinnerware hasn’t been used or damaged, it’s fair game for a return! That means plates, bowls, and any other dishes you might have picked up from our collection. However, personalized items or anything made to order can’t be returned. I wish I could take everything back, but those pieces are truly yours to keep. If you’re unsure about an item, just ask before you buy.

What’s Final Sale

Speaking of final sales, I want to be clear: some items are marked as such. Anything that’s been discounted, clearance items, or special promotions may not be eligible for return. I know it can be a bummer, but this helps us keep our prices fair for everyone. Make sure to check the product details before you finalize your purchase. If it’s a final sale, it’ll be noted clearly on the product page.

Refund Method & Timeline

When it comes to refunds, I want to make sure you know what to expect. Once we receive your returned items, I’ll process your refund within 5-7 business days. The refund will go back to the original payment method you used at checkout. Keep an eye on your account, as it may take a few additional days for the funds to reflect. I appreciate your patience during this time!

Damaged or Wrong Items

Did something arrive damaged or not quite what you expected? That’s frustrating, and I’m here to help you sort it out. Please reach out within 48 hours of receiving your order to report any issues. Send me a photo of the damaged item, and I’ll make it right. Whether it’s a replacement or a refund, I promise to handle it with care. Your happiness matters to me!

Return Shipping

Now let’s talk about return shipping. While I wish I could cover all shipping costs, returns are the responsibility of the customer. You can choose your preferred shipping method, but please ensure you get tracking information. I recommend keeping that tracking number safe until your return is processed. That way, we can both breathe a little easier knowing where your package is during its path back to us.

Exchanges

If you’d rather exchange an item instead of returning it, I’m happy to help with that too. Just reach out via email, and I’ll assist you in finding the right replacement. Exchanges can be a great way to get something that fits your needs better without the hassle of a return. Remember, exchanges are subject to availability, so it’s best to act quickly!

Contact

Lastly, if you have any questions or concerns, don’t hesitate to reach out. I’m just an email away at [email protected]. You can also write to me at 14190 BRA ROAD, Azle, TX 76020. Your feedback is so important, and I’d love to hear from you. Whether it’s about returns or just sharing your thoughts on our dinnerware, I’m always here to listen.